Exchange/Return
While we at How When Wear strive to ensure all garments are perfect, and fit exactly how our customers want them, we realise there could be times, when you change your mind. That is why, we have a 15 day Exchange Period on all our garments, incase of a faulty garment, or the wrong size being ordered. Any garment can be exchanged for size or fault, but there is no exchange permitted across products. There are no Refunds allowed.
WHAT IS YOUR EXCHANGE POLICY?
Items must be returned within 15 days of receipt. Items must be unworn and unwashed. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Items must have all tags attached.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
Sorry you have received a faulty item! So we can sort this out, please contact Customer Service at info@howwhenwear.com with a picture of the faulty item and the order number, and we will arrange a replacement to send out asap.
